Terms and Conditions
Who these terms apply to
These Terms and Conditions govern your use of vrl.co.ke and any service, program, or platform offered by VRL.
VRL is the trading name of VIRIOL Limited, a company registered in Kenya. When these terms say “VRL,” “we,” or “us,” they mean VIRIOL Limited.
When these terms say “you” or “the client,” they mean any person or business that accesses our website, applies to a VRL program, or uses VRL Connect as a provider or seeker.
By using any part of vrl.co.ke or applying to any VRL service, you agree to these terms.
Part 1: Advisory Programs (Launchpad, Turnaround, Scale, Hotline)
1.1 What Advisory programs are
Advisory programs are fixed-price, fixed-scope consulting engagements. VRL works inside your business for a defined period, builds specified deliverables, and commits to a measured outcome. The specific scope, timeline, price, and guarantee for each program are documented in the individual program pages on vrl.co.ke and in the signed engagement agreement.
1.2 Engagement agreement
No Advisory engagement begins without a signed written agreement. The agreement sets out:
- The program (Launchpad, Turnaround, or Scale)
- The level (L1, L2, or L3 based on revenue)
- The total price and payment schedule
- The deliverables and timeline
- The guarantee conditions and measurement basis
- The scope of decision rights granted to VRL during the engagement
The signed agreement is binding on both parties.
1.3 Payment
All prices are in Kenyan Shillings (KES). Payments are made via M-Pesa, bank transfer, or another method agreed in writing at the time of signing.
The payment schedule for each program is:
Launchpad (6 months): 40% upfront at signing. Remaining 60% split equally across months 2 through 5. No payment in month 6. Work continues in full through month 6.
Turnaround (6 months): 40% upfront at signing. Remaining 60% split equally across months 2 through 5. No payment in month 6. Work continues in full through month 6.
Scale (12 months): 40% upfront at signing. Remaining 60% split equally across months 2 through 11. No payment in month 12. Work continues in full through month 12.
Hotline: Full payment of KES 6,000 before the call. Includes execution pack delivered within 3 hours of the call.
Playbooks: Full payment at point of purchase. Access granted immediately upon payment confirmation.
VRL Circle: KES 3,000 per month. Charged at the start of each billing month. Cancel anytime before the next billing date to avoid the next charge.
Payments not received by the due date may result in suspension of services. VRL will give written notice before any suspension.
1.4 Cancellation by the client
Launchpad, Turnaround, and Scale are fixed-commitment programs. By signing, you commit to the full program duration. You cannot cancel mid-engagement and reclaim payments already made.
If a client stops participating or goes unresponsive for 30 or more consecutive days with no written notice, VRL reserves the right to close the engagement without refund.
VRL Circle can be cancelled at any time by written request. Cancellation takes effect at the end of the current billing month. No partial-month refunds.
Hotline and Playbook purchases are not cancellable once the call has been held or the playbook has been accessed.
1.5 Cancellation by VRL
VRL may terminate an engagement in the following cases:
- The client has made material misrepresentations about their business or financials during the scoping process.
- The client is in serious breach of these terms and has not remedied the breach within 14 days of written notice.
- A situation arises that makes it genuinely impossible for VRL to deliver the agreed scope.
If VRL terminates for the above reasons, the portion of fees covering work not yet delivered will be assessed and handled as set out in the Refund Policy.
1.6 Guarantees
Guarantees are conditional. They apply only when:
- The client has followed all VRL instructions and recommendations as documented during the engagement.
- The client has made no material changes to pricing, operations, or key personnel during the engagement without VRL’s agreement.
- The client has submitted all documentation requested by VRL within the agreed timelines.
- The measured outcome is assessed using the baseline metrics established at the start of the engagement.
The guarantees are:
Launchpad: 20% efficiency gain. Measured by reduction in cost per lead, reduction in time spent on the primary recurring task, or increase in gross margin. Basis agreed in writing at the start.
Turnaround: 25% EBITDA lift. Measured against the pre-engagement baseline. Excludes one-time adjustments.
Scale: 25% profit lift. Measured against the pre-engagement baseline. Excludes one-time adjustments.
If the guarantee is not met by the end of the engagement and the conditions above are satisfied, VRL continues working at no additional charge until the target is achieved. VRL does not issue cash refunds in lieu of additional work unless agreed in writing.
1.7 Intellectual property
All frameworks, tools, templates, SOPs, and materials created by VRL before or outside of your engagement remain VRL’s intellectual property. You may use these during and after the engagement for your own business. You may not sell, license, or distribute them to third parties.
Work created specifically within your engagement that documents your own business operations belongs to you.
1.8 Confidentiality
VRL will not share information about your business, financials, or engagement details with third parties without your written consent. We may use anonymized case studies from engagements in our marketing and educational content. No identifying details are used without permission.
You agree not to share VRL’s proprietary frameworks, tools, or unpublished materials with third parties.
1.9 Decision rights during Turnaround and Scale
For Turnaround and Scale engagements, the signed agreement will specify which decisions VRL has the authority to implement directly. These typically cover: pricing and bundling, marketing and promotions, booking and client flow systems, profit tracking method, and service menu.
All other decisions remain with the client. VRL never has authority over hiring and firing, location decisions, or sale of the business.
Part 2: VRL Connect
2.1 What VRL Connect is
VRL Connect is a private matching network. It connects vetted service providers with seekers across 30 service categories. VRL does not employ providers, does not handle payments between providers and seekers, and does not participate in the delivery of services.
VRL’s role is: to vet providers before admission, to match seekers with suitable providers, and to take a commission on confirmed work.
2.2 Provider terms
To join VRL Connect as a provider, you must:
- Submit a complete application and pass the vetting process for your brand.
- Provide accurate information about your qualifications, credentials, certifications, and experience.
- Have and maintain any professional registrations, licenses, or permits required by Kenyan law for your category.
- Respond to match notifications within the timeframe specified in your brand’s onboarding materials.
- Deliver services to the standard you represented in your application.
Providers who fail to meet these obligations may be suspended or removed from the network.
Commission. VRL earns a commission on confirmed jobs. No commission is charged on work not completed. The commission model for your brand (Model A, Model C, or Model D) is explained in your onboarding materials and in the individual brand documents on vrl.co.ke/connect.
Commission is invoiced to the provider after job completion. Payment is due within 7 days. Persistent non-payment of commissions will result in suspension from the network.
No upfront fees. There is no fee to join VRL Connect. VRL charges only on successful, confirmed work.
2.3 Seeker terms
To use VRL Connect as a seeker, you must:
- Submit a genuine request for a service you intend to proceed with.
- Respond to match notifications in reasonable time.
- Deal honestly with matched providers regarding scope, timeline, and payment.
- Pay providers directly for services rendered. VRL does not collect payment on behalf of providers.
2.4 What VRL is not responsible for
VRL is a matching intermediary. It does not:
- Guarantee the outcome of any service delivered by a Connect provider.
- Handle disputes about the quality, completion, or payment of services between providers and seekers.
- Take responsibility for the independent professional judgment of any provider.
- Stand in as a party to the contract between a provider and a seeker.
When a match is made, the contract for services is between the provider and the seeker. VRL is not a party to that contract.
2.5 Disputes between providers and seekers
If a dispute arises between a provider and a seeker, VRL may choose to assist in mediation. This is a discretionary service and not an obligation.
If a provider has behaved in a way that violates VRL Connect standards, the seeker may report this to VRL. VRL will investigate and may remove the provider from the network. This is a remedy against the provider’s continued access to Connect. It is not a financial remedy and does not replace seeking appropriate remedies from the provider directly.
VRL’s dispute process is set out in full in the VRL Disputes Policy, available at vrl.co.ke/disputes.
2.6 Accuracy of provider profiles
VRL verifies provider credentials at the point of application. VRL does not verify these credentials on an ongoing basis. Providers are responsible for keeping their profile information accurate and for maintaining any required professional registrations.
If a seeker discovers that a provider’s credentials are inaccurate or have lapsed, they should report this to VRL at connect@vrl.co.ke.
Part 3: VRL Venture
3.1 What VRL Venture is
VRL Venture is an equity investment function. VRL takes minority, control, or buyout stakes in essential businesses in Kenya. No cash fees are charged in exchange for equity.
3.2 Access
Venture is by invitation only. VRL identifies Venture candidates from within the Advisory and Connect ecosystem. We do not accept unsolicited applications for equity investment.
3.3 Investment terms
The terms of each Venture engagement are negotiated individually and governed by a separate Investment Agreement. These Terms and Conditions do not govern the financial terms of any Venture arrangement. The Investment Agreement does.
Part 4: General Terms
4.1 Free content
VRL publishes free content on vrl.co.ke, including Paul’s Notes, free courses, and free tools. This content is provided for informational purposes. It does not constitute professional business, legal, financial, or tax advice.
VRL makes no warranties about the accuracy or completeness of free content. You use it at your own discretion.
4.2 Limitation of liability
To the fullest extent permitted by Kenyan law, VRL’s liability for any claim arising from any Advisory engagement is limited to the total fees paid by the client in the relevant engagement.
VRL is not liable for any indirect, consequential, or business loss arising from:
- Decisions you made based on free content published by VRL.
- Third-party provider services sourced through VRL Connect.
- Market conditions or external factors outside VRL’s control.
4.3 Governing law
These terms are governed by the laws of Kenya. Any dispute arising from these terms should first be raised through the process set out in the VRL Disputes Policy at vrl.co.ke/disputes. If the dispute cannot be resolved through that process, it will be referred to the Kenyan courts.
4.4 Changes to these terms
VRL may update these Terms and Conditions from time to time. We will post updates on vrl.co.ke. Continued use of VRL’s services after an update constitutes acceptance of the updated terms.
For existing Advisory engagements, the terms in place at the time of signing govern the engagement unless both parties agree in writing to adopt updated terms.
4.5 Contact
For questions about these Terms and Conditions:
Address: Pinetree Plaza, Kilimani, Nairobi, Kenya
Phone: +254 114 837 663
Email: legal@vrl.co.ke
Website: vrl.co.ke/contact
These Terms and Conditions are effective as of 1 May 2026. VIRIOL Limited. Registered in Kenya.