Disclaimer Policy

Why this page exists

VRL operates across three areas: business advisory programs, a private service marketplace (VRL Connect), and equity investment (VRL Venture). Each area involves third parties, complex variables, and outcomes that depend on things outside VRL’s control.

This page sets out what VRL is and is not responsible for.

1. Program results are not guaranteed by enrollment alone

VRL’s Advisory programs (Launchpad, Turnaround, Scale, and Hotline) are built on VBSS, a diagnostic and implementation framework developed and tested across real businesses. The programs come with documented performance guarantees under specific conditions set out in the Terms and Conditions and the Refund Policy.

Those guarantees are conditional. They depend on the client following VRL’s recommendations, submitting required information on time, and engaging consistently throughout the engagement. Results where those conditions are not met are the client’s responsibility, not VRL’s.

Outside of the documented guarantee conditions, VRL does not guarantee any specific business outcome from its programs. Business performance depends on factors including your market, your competition, your team, your execution, and external conditions that no advisory program controls.

2. Case studies and results are real but are not promises

Case studies, revenue figures, and business outcomes published on vrl.co.ke reflect real experiences with specific businesses in specific contexts. They are shared to illustrate what the programs can produce under real conditions. They are not projections of what you will achieve.

Every business is different. What produced a specific result in one context may not produce the same result in another. Past results across VRL’s client base are not a guarantee of future outcomes for any individual client.

3. Free content does not constitute professional advice

Paul’s Notes, free courses, free tools, and all content published on vrl.co.ke are educational. They are based on real experience working with real businesses and are written to be genuinely useful.

They are not a substitute for professional advice specific to your situation. Reading a note about cashflow management is not the same as having a VRL partner assess your actual position and build a specific fix.

VRL does not guarantee any specific outcome from applying its free or low-cost content. If you need documented guarantees and professional oversight, that is what the paid Advisory programs are for.

4. VRL does not provide legal, financial, tax, or medical advice

Nothing on vrl.co.ke or in any VRL program constitutes legal advice, financial advice, investment advice, tax advice, or medical advice.

Information about KRA compliance in VRL Playbooks or content is general information, not a tax opinion specific to your situation. Information about pricing strategy is general business guidance, not financial advice. Information about business registration is general guidance, not legal advice.

For legal, financial, tax, or medical matters specific to your situation, consult a qualified professional.

5. Third-party providers on VRL Connect are independent

Every provider on VRL Connect is an independent professional or business. They are not VRL employees, agents, or contractors.

VRL vets providers before admission to the network. Vetting reduces risk. It does not transfer responsibility.

When you book a service through VRL Connect, you are entering a contract with the provider. Not with VRL. VRL is not a party to that contract.

VRL is not responsible for:

• The quality, completion, or outcome of any service delivered by a Connect provider.
• Any loss, injury, damage, or disappointment arising from a Connect provider’s work.
• The accuracy of any advice given by a Connect provider, including advice from doctors, lawyers, accountants, nutritionists, or any other regulated professional.
• Any financial dispute between a provider and a seeker.

If something goes wrong with a Connect match, VRL’s remedies are operational. Re-matching, provider removal, and documentation support. These are set out in the Refund Policy. VRL does not provide financial compensation for third-party service failures.

6. Professional advice from Connect providers is the provider’s responsibility

VRL Connect includes professionals in regulated categories: doctors (VRL Doc), lawyers and accountants (VRL Pros), mental health practitioners (VRL Mind), nutritionists (VRL Eatwell), and others.

Any professional advice, diagnosis, treatment plan, legal opinion, financial recommendation, or psychological assessment given by a Connect provider is the professional responsibility of that provider.

VRL verifies credentials at the point of admission. VRL does not supervise, review, or take responsibility for the professional judgments those providers make in the course of their work.

Seekers should apply their own judgment and seek a second opinion where significant decisions are involved.

7. VRL Venture is not investment advice

VRL Venture is a function where VRL takes equity stakes in selected businesses. It is not an investment fund open to the public. VRL does not offer investment products, investment advice, or securities of any kind.

Involvement in VRL Venture is governed by individual Investment Agreements negotiated directly with each partner. It is not regulated investment activity.

8. External links

vrl.co.ke may contain links to third-party websites or tools. VRL does not control these and is not responsible for their content, accuracy, or privacy practices.

9. Intellectual property

The content and materials on this website are the property of VIRIOL Limited. This includes Paul’s Notes, frameworks, tools, templates, course content, and brand materials across all 30 VRL Connect brands.

Any use of the content on this site without the express written consent of VRL is prohibited.

Copyright © 2026 VIRIOL Limited. All Rights Reserved.

Contact

For questions about this Disclaimer:

Address: Pinetree Plaza, Kilimani, Nairobi, Kenya

Phone: +254 114 837 663

Email: legal@vrl.co.ke

Website: vrl.co.ke/contact

This Disclaimer is effective as of 1 May 2026. VIRIOL Limited. Registered in Kenya.